Frequently Asked Questions

Please Click on the questions for Answers

1. What credit cards do you accept?

We gratefully accept Visa, MasterCard, Discover and American Express, as well as PayPal.

2. How will I receive my tickets?

Your tickets will be sent to the email address specified during the order. The drawing will be conducted electronically. The amount of ticket numbers you receive correspond to which ticket package you select. For example, if you select "3 Ticket for $10" you will receive Three ticket number; if you select "20 Tickets for $40" you will receive Twenty ticket numbers. The system will automatically send you an email confirming your purchase and ticket number(s), so please be sure to enter your email address correctly!

3. I did not receive an email about my tickets, what should I do?

If you have not received an email confirming your entry after 24 hours of ordering, please check your spam or junk mail folder. If you are unsuccessful in finding your email, please use the "Contact Us" page on our website to request additional assistance at any time, or call us at (727) 781-0066 Monday - Friday, 9am - 5pm EST.

4. The website indicates "No purchase necessary". How do I obtain an entry without making a purchase?

The procedures for entry without a purchase are described in the Official Rules under the heading "HOW TO ENTER."

5. What is your ticket refund policy?

All requests for refunds on credit card orders will be honored for the duration of the current running campaign. Use the Contact Us page on our website, or call us at (727) 781-0066 Monday through Thursday from 9:00 AM to 5:00 PM EST and Friday from 9:00 AM to 5 PM EST to request a refund. You'll receive an email confirmation of the credit card refund and your entry will be canceled promptly. Refunds will not be granted for tickets for the Indian Motorcycle Giveaway after entry deadline of Dec 6, 2018.

6. Can I pay by check and mail in my entry?

Yes, you can! There are printable entry forms on our website. Simply print and complete the appropriate form. Then mail with your check or money order to the address on the form (you may also use this form to pay by credit card). Be sure to make your check payable to "Built USA".

7. When is the deadline to enter?

The deadline to enter the "Indian Motorcycle" Giveaway is 11:59 pm Eastern Time on Dec 6, 2018, and the drawing will be held shortly thereafter.

8. How will the winners be notified?

We will notify the lucky winner using the contact information provided in the entry form (phone number, email, mobile phone, address). Please make sure to enter your information correctly so you can be contacted if you are the lucky winner.

9. When and how is the winner announced?

The winner of the "Indian Motorcycle" Giveaway will be announced on Dec 13, 2018. We will post the winner's name and ticket number on our website, Facebook, and by email to our list.

10. Do I get any physical tickets?

Once you have purchased your ticket package, you will receive an email confirmation. Your email confirmation serves as your receipt and includes your ticket numbers. We do not issue physical tickets, confirmation is sent via email to help keep our expenses to a minimum.

11. Is my entry secure?

Please be assured that our site is secured, and our credit card transactions are processed through the "Authorize.Net" system, or through a PayPal account.

12. Can I order for another person?

Yes, you may order for another person. Please enter your billing information under where it says "BILLING ADDRESS." Please enter the information of the person you are ordering for under the heading "SHIPPING ADDRESS."

However, when ordering, the email tickets and confirmation will be sent to YOUR email. At this point, simply forward the email confirmation to your friend or present the receipt as a gift at your convenience.

13. Is there a limit or cap to the number of tickets being sold?

There is no limit or cap on tickets for the drawing.

14. How may I obtain information on past Giveaways?

The recent winners are posted (the winner's name and ticket number) on our website, Facebook, and emailed. For additional information on past Giveaways, please visit our Past Winners page.

Merchandise Questions

1. What are your sizes like?

Our clothes tend to range from Med - 5XL, depending on availability.

2. Can promo codes be used with merchandise orders?

Yes, promo codes can be used with merchandise orders. A promo code is not required; however, to purchase merchandise.

3. Are your T-Shirts made in the USA?

Our shirts are printed in the United States on Gildan brand T-shirts.

4. Can I purchase merchandise over the phone or by mail?

At this time we are unable to take mail orders for merchandise, but we will be happy to take orders over the phone. Please feel free to call us at (727) 781-0066 Monday-Friday between 9:00am-5 pm EST.

5. What is the best method for washing my new T-Shirt?

For best results, we recommend washing your T-Shirt inside out and in cold water.

6. How long until my order arrives?

Please allow 3-5 days for your order to leave our office. Your order should then arrive within 3-4 days, through regular mail, via the USPS (United States Postal Service).

7. How do I apply my decal?

How To Apply Your Decal

Is your question not posted here? Please feel free to Contact Us for more information.