Frequently Asked Questions

Please Click on the questions for Answers

1. What credit cards do you accept?

We gratefully accept Visa, MasterCard, Discover and American Express, as well as PayPal.

2. How will I receive my tickets?

The ticket confirmation is sent to the email address you provided with your order. Be sure to check your spam or junk mail folder as it may have been re-routed by your mail server. If you are not able to retrieve your order, please call us at 727-781-0066 Monday through Friday 9:00 AM to 4:30 PM ET or reply to this message with a request for additional assistance and verification of your correct email address.

3. I did not receive an email about my tickets, what should I do?

Be sure to check your spam or junk mail folder as it may have been re-routed by your mail server. If you are not able to retrieve your order, please call us at 727-781-0066 Monday through Friday from 9:00 AM to 4:30 PM ET or reply to this message with a request for additional assistance and verification of your correct email address.

4. The website indicates "No purchase necessary". How do I obtain an entry without making a purchase?

The procedures for entry without a purchase are described in the Official Rules under the heading "HOW TO ENTER."

5. What is your ticket refund policy?

Requests for refunds will be honored in the duration of the active campaign. Simply, use the Contact Us Page to submit a request for the cancellation of your entry tickets and refund. You can also call us at 727-781-0066, between 9:00 AM-4:30PM EST, M-F. An email confirmation reflecting the refund will be sent confirming your request has been completed. No refunds can be issued AFTER the campaign has closed.

6. Can I pay by check and mail in my entry?

No, not at this time.

7. When is the deadline to enter?

The deadline to enter the "NEW YEAR, NEW RIDE SWEEPSTAKES" is 11:59 pm Eastern Time on Jan 20, 2020, and the drawing will be held shortly thereafter.

8. How will the winners be notified?

Within 3 business days of the Giveaway’s end date, a third party legal firm will select the Winner in a random drawing process to draw a potential winner. A confirmation process will then take place to ensure the potential winner meets all qualifying standards, as required by law. Once the winner’s information has been validated and qualifications are confirmed, a representative will notify the potential winner via email and/or phone, with the information provided on the order.

9. When and how is the winner announced?

The winner of the "NEW YEAR, NEW RIDE" SWEEPSTAKES will be announced on Jan 25, 2020. We will post the winner's name on our website, Facebook, and by email to our list.

10. Do I get any physical tickets?

You will not receive physical tickets. The email confirmation serves as a receipt and contains all electronic tickets in your purchase. Your entry and ticket information is also maintained electronically in our system.

11. Is my entry secure?

Please be assured that our site is secured, and our credit card transactions are processed through the "Authorize.Net" system, or through a PayPal account.

12. Can I order for another person?

Yes, you may order for another person. Please enter your billing information under where it says "BILLING ADDRESS." Under the heading "SHIPPING ADDRESS," please enter the information of the person you are ordering for. 


However, when ordering, the email tickets and confirmation will be sent to YOUR email. At this point, you are free to simply forward them the email confirmation containing the electronic ticket numbers or present the receipt as a gift at your convenience.

13. Is there a limit or cap to the number of tickets being sold?

There is no limit or cap on tickets for the drawing. The more electronic ticket chances you have, the better your odds of winning!

14. How may I obtain information on past Giveaways?

Our previous winners are all featured on our website at www.builtusa.com, in the “Winner’s Circle”.  For additional information on past Giveaways, please visit our Past Winners page.

Merchandise Questions

1. What are your sizes like?

Our t-shirts are 100% cotton, so be sure to leave a little room for shrinkage. Our woman’s cut t-shirts run on the small side. We also advise ordering a full size up in any women's cut style.

2. Can promo codes be used with merchandise orders?

Yes, promo codes can be used with merchandise orders. A promo code is not required; however, to purchase merchandise.

3. Are your T-Shirts made in the USA?

Our shirts are designed and made in the US at our facility in Florida. The shirts are printed on the Gildan brand, a leading, high-quality supplier of blank activewear for finishing to other companies.

 Our decals are all designed, printed, cut and shipped directly from our warehouse in Florida.

4. Can I purchase merchandise over the phone or by mail?

Please feel free to call us Monday-Friday between 9:00 AM and 4:30 PM ET at 727-781-0066. We will be happy to process credit card orders by phone. PayPal orders cannot be processed by phone due to the personal information required in these transactions. For security purposes, you should never share your PayPal information.

 To mail in your merchandise order, please list all items you wish to order (with color, design, size, etc) along with your name, email, shipment address, phone number, and shipping option.

Send with your check or money order to Built USA, 35246 US Highway 19 North, #175, Palm Harbor, Florida 34684.

5. What is the best method for washing my new T-Shirt?

For best results, we recommend washing your T-Shirt inside out and in cold water.

6. How long until my order arrives?

Please allow 2-3 days for your order to leave our office. Your order should then arrive within 3-5 business days, through regular mail, via USPS (United States Postal Service).

7. How do I apply my decal?

How To Apply Your Decal

Is your question not posted here? Please feel free to Contact Us for more information.